Talk to the people who build it.

We’re a small team and we read everything. There’s no ticket maze and no chatbot in the way — pick the right window below and a human who works on the product answers.

Three windows, three real inboxes. Nothing here routes to a queue we can’t see.

The counter — three windows Pick by what you need · not by seniority

Window Nº 01

Sales & Enterprise

Reaches — the founders

Custom contracts, volume commitments, BYOK setup, or a walkthrough of the platform for your team. If you run many client brands and want to talk economics, this is the one.

hello@luminarworks.com →

Window Nº 02

Support

Reaches — the build team

Questions about your account or billing, something not working the way it should, or a feature you wish existed. Include your workspace and what you were doing — it gets you a faster answer.

hello@luminarworks.com →

Window Nº 03

Security

Reaches — the people who built it

Vulnerability reports, security questionnaires, and data-protection queries. Answered by the same people who wrote the mechanisms on the audit sheet.

security@luminarworks.com →

A good message gets a good answer.

▪Your workspace — the name or the email you signed up with, so we can find you.

▪What you were trying to do — the post, the client, the step. Specifics beat “it’s broken.”

▪A screenshot, if something looked wrong on screen. It usually saves a round-trip.

Or skip the email entirely

Rather just try it?

Start free with 5,000 credits — roughly a fortnight of real production. Point the set-up wizard at a client’s website, watch one design re-render in their brand, and reach us from inside the app if you get stuck.

Start with 5,000 free credits See the rate card

No card · No trial countdown · No per-client fees